Refund policy
Aligned Mind Return & Refund Policy
At Aligned Mind, we are committed to your satisfaction and well-being. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure you feel confident in your decision.
30-Day Satisfaction Guarantee
We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund.
Eligibility for Returns
- Product Condition: To be eligible for a return, the product must be in its original packaging. We accept returns of both opened and unopened products, as we understand that you may need to try the product to determine if it meets your needs.
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process a return.
How to Initiate a Return
- Contact Us: Reach out to our Customer Support team at contact@alignedmind.com to initiate the return process. Please provide your order number and reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the product reaches us safely.
- Processing Your Refund: Once we receive your returned product, we will process your refund plus your shipping costs within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
Exchanges
We do not offer direct exchanges. If you wish to try a different product, please return the original item for a refund and place a new order.
Non-Returnable Items
Gift cards and promotional items are non-returnable and non-refundable.
Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our Customer Support team at contact@alignedmind.com. We are here to help and ensure you have a positive experience with Aligned Mind.